Here are some questions by our customers and our answers, if you have any other questions or inquiries please e-mail us at email@example.com
- How can I order ? Securely online with 256 bit encryption supplied by Shopify SSL certificates offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and the sites web servers are private and secure. Our website is monitored daily to keep our site secure and free from fraud, so you can order with peace of mind. We accept Visa, MasterCard, American Express and Discover. You can also pay by PayPal.Or call us You will receive an e-mail once your order is received.
- Where are you located? We have a warehouse facility at at 35 N. Beverwyck Rd. Unit A Lake Hiawatha, NJ 07034. If you live in the area and would like to pick up your order that would be no problem, just give us a heads up! Call or e-mail us.
- If I register is my E-Mail and info kept private ? Yes, we do not share or sell e-mails. We want our customers information to remain private. We care about our customers privacy.
|We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
- Is there a minimum order ? No, you can combine any product, so you can order in 1 lb. or even 1/2 lb. (on some items) increments.
- What if I forget my password if I create an account? Easy No Problem ! We can send you an e-mail that will help you reset your password.
- Can I track my order ? Yes. You will receive an e-mail with the tracking # as soon as it is available and you can track your package from the link provided.
- When is my credit card charged? When you order your credit card is authorized but your credit card is not charged until your item is shipped. We currently accept Visa, Mastercard, American Express, Discover & PayPal .
- Shipping Charges ? There is a shipping calculator on the checkout page. We offer real time shipping rates from the major shipping carriers and you can choose from ground to air freight. We do not add any additional charges. We charge for the total weight of item, which includes packaging (box, packaging peanuts etc.). We limit certain chocolate items during the hotter months. We suggest Next Day or Second Day if ordering chocolate products during these months. If product is lost by any of the carriers please e-mail us at info@wearenutsandmore and we will ship a replacement. A claim can be filed with the carrier
- Do you ship to Canada ? Yes. We will ship via UPS. Fees and duties will be paid when your order is placed.
- Do you ship to APO/ FPO addresses ? Yes. We ship to Military addresses via the USPS, upon checkout just choose the US Mail P.O. Box option.
- Do you accept coupons ? Yes. If you receive a coupon via e-mail you can just place the code upon checkout.
- Is there sales tax on your products? There is sales tax on the Gift platters that are ordered with a New Jersey address only. Orders with an out of state address (Out of New Jersey) are not taxed. Our bulk nuts and dried fruits are a non taxable item.
What about Returns or defective Items ? Our products are 100% guaranteed and every item we sell comes with complete satisfaction.To receive a refund or replacement the product must be shipped back within 5 days of receipt If 5 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange. Please e-mail us at firstname.lastname@example.org to process your refund or replacement. (shipping charges are non refundable) If product is defective we will cover the cost of shipping the product back to us.